Customer Support
Need help with your training controls or whistle settings?
Direct Contact
Contact our developers directly to submit feedback, report a bug, or request new features.
contact.devotellix@gmail.comCommon Questions
- Audibility: High frequencies (>15kHz) are normally inaudible to human adults, but highly detectable by dogs.
- Low Latency Clicker: Native preloaded audio tracks ensure the click triggers in <10ms for perfect timing.
- Bluetooth Warning: Bluetooth connection adds significant delay, disrupting click timing. Use the device speaker.
Frequently Asked Questions
Why does the whistle sound quiet or silent to me?
Human adult hearing ranges up to 15-20 kHz and diminishes with age, whereas dogs can perceive high-pitched frequencies up to 45 kHz. To confirm your device is generating audio correctly, drop the slider down to 1-2 kHz (which is fully audible to humans).
Is it normal for my dog to ignore the whistle at first?
Yes. A whistle is not a remote control; it is a cue. You must pair the whistle sound with a reward (such as high-value treats) so your dog associates the tone with positive reinforcement. Use the **Frequency Finder** to verify which frequency gets their immediate attention.
Are high-frequency sounds safe for my dog?
Yes, if used responsibly. High-frequency whistles should be used as brief 1-to-2 second signals. Avoid continuous play, and never play high-frequency sounds at close range or high volumes directly into your pet's ears. Stop immediately if your dog displays signs of distress or agitation.